Refund Policy Last updated: July 10, 2025 At SIMALLO, customer satisfaction and transparency are essential. This Refund Policy outlines the conditions under which refunds or replacements may be granted for our prepaid eSIM services. By purchasing a product from SIMALLO, you agree to the terms below. 1. No Refunds for Incompatible Devices SIMALLO does not provide refunds if your device is: Not eSIM-compatible Carrier-locked or region-locked Unable to activate eSIMs due to manufacturer or OS restrictions It is the customer's responsibility to verify that their device supports eSIM technology before purchasing. A list of commonly supported devices is available on our website or in the SIMALLO Telegram bot. 2. When a Replacement or Refund May Be Issued We offer a replacement eSIM or a refund under the following circumstances: ✅ If the issue is on SIMALLO's end, such as: The eSIM QR code or installation profile is invalid or corrupt The eSIM fails to activate despite being compatible and unused A technical error caused by SIMALLO prevents delivery or usage In such cases, our team will first offer a replacement eSIM. If that is not successful, we may issue a full refund. 3. Total Service Outage If the purchased eSIM service is completely unavailable or down and no alternative or fix can be provided: You may request a full refund Refunds for outages will be processed within 72 hours of confirmation This applies only if the issue affects service entirely, not temporary speed reductions, regional network congestion, or roaming limitations. 4. How to Request Support If you believe your situation qualifies for a refund or replacement: 💬 Use the Support option inside the SIMALLO Telegram bot Provide your order ID and a detailed description of the issue Our support team will investigate the issue and respond promptly We may require screenshots or diagnostic confirmation from your device to process the request. 5. Payment Method and Timeline Refunds (if approved) will be processed to the original payment method used via TripleA Processing time varies based on the payment network and blockchain congestion Allow up to 3–5 business days for the refund to appear in your wallet or account after it is issued 6. Non-Refundable Scenarios Refunds will not be granted in the following cases: Incompatible, locked, or unsupported device Incorrect region selection or misunderstanding of data coverage eSIM has been successfully delivered and activated Intentional misuse or violation of SIMALLO’s Terms and Conditions 7. Final Notes SIMALLO reserves the right to decline refund requests that do not meet the terms outlined above. Our goal is to ensure fairness and protect the quality and integrity of our services for all users. Contact Us If you need assistance: 💬 Use the Support section inside the SIMALLO Telegram bot 📧 For policy-related questions: info@swiftreload.com Operated by SwiftReload Inc, Canada 🌐 https://simallo.com