Refund Policy

Last updated: October 10, 2025

At SIMALLO, customer satisfaction and service transparency are key priorities.

This Refund Policy explains the conditions under which refunds or replacements may be issued for prepaid eSIM data services purchased through our platform.

By purchasing an eSIM from SIMALLO, you agree to the terms outlined below.

1. No Refunds for Incompatible Devices

SIMALLO does not provide refunds in the following circumstances:

• Your device is not eSIM-compatible
• Your device is carrier-locked or region-locked
• The eSIM cannot be activated due to manufacturer, software, or carrier limitations

It is the customer’s responsibility to confirm that their device supports eSIM technology before purchasing.

A list of compatible eSIM devices is available at https://simallo.com/compatibility

.

2. When a Replacement or Refund May Be Issued

A replacement eSIM or refund may be offered only when the issue originates from SIMALLO’s side, such as:

• The eSIM QR code or installation profile is invalid or corrupted
• Activation fails on a compatible, unused device
• A confirmed system or technical error by SIMALLO prevents delivery or use

In such cases:

• A replacement eSIM will be provided at no additional cost.
• If the replacement does not resolve the issue, a full refund may be issued to the original payment method.

3. Total Service Outage

If the purchased eSIM service is entirely unavailable and no alternative or technical solution can be provided:

• You may request a full refund.
• Verified outage refunds will be processed within 72 hours of confirmation.

This policy does not cover:

• Temporary speed issues or regional signal interruptions
• Coverage limitations due to roaming conditions
• Data depletion or local network restrictions

4. How to Request Support

If you believe your case qualifies for a refund or replacement, please follow these steps:

💬 Contact support via the SIMALLO Telegram bot or through https://simallo.com/support

Please include:

• Your Order ID
• A brief description of the issue
• Screenshots or diagnostic confirmation from your device (if applicable)

Our support team will review your request and respond promptly.

5. Payment Methods and Refund Timeline

SIMALLO accepts multiple payment channels, including:

• 💳 Credit/Debit Cards and local payment options (via Stripe)
• 💠 Crypto Payments (via TripleA)

Refunds (if approved) will be processed only to the original payment method used at the time of purchase.

Payment MethodEstimated Refund TimelineStripe / Card Payments3–7 business days after approvalCrypto (TripleA)Variable, depending on blockchain confirmation speed and wallet verification

SIMALLO and SwiftReload Inc are not responsible for payment delays, gas fees, or non-reversible transaction charges imposed by external payment gateways, exchanges, or blockchain networks.

Network or transaction fees deducted during purchase may be non-refundable if they cannot be recovered from the payment processor.

6. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• Incompatible, locked, or unsupported device
• Incorrect plan, region, or coverage selected by the user
• eSIM already delivered and successfully activated
• Misuse, resale, or sharing of eSIM profiles
• Violation of SIMALLO’s Terms of Use or fraudulent behavior

7. Final Notes

SIMALLO reserves the right to decline refund requests that do not meet the criteria outlined in this policy.

All refund and replacement decisions are made by SwiftReload Inc in good faith and are final.

Our aim is to maintain fairness and protect the integrity of our digital services.

8. Contact Us

For support or refund-related inquiries:

📧 info@swiftreload.com

🌐 https://simallo.com

📍 Operated by SwiftReload Inc, Canada